Fast, easy and yet individual. Our service request guides you step by step through simple selection options to the individual service. With our service you can flexibly combine suitable accessories and individual tuning options. If you have any questions, our team is always available to provide you with expert assistance and personal advice - experience maximum price transparency and simple processing.

Your suspension elements should be cleaned at least roughly before shipping to ensure a smooth service. Accessories such as thru axles, triple clamps and shock bushings can be sent along so that we can check them for wear or defects. Fork quick bleeders, fork protectors, mud flaps, speed sensors, etc. should be removed before service.
You can leave the settings of your components unchanged – we carefully note down every detail and provide you with detailed documentation after the service has been completed.

The processing time depends on the workshop workload and can vary. You can always find the current processing time on the homepage or in your service product. In addition, there is the shipping time, which is outside of our control but is usually 1-3 days. Express shipping is possible for a fee. For particularly urgent cases, we also offer express processing within 24 hours for an additional charge.

In the event of increased workload, defective components, the procurement of tuning and replacement parts, time-consuming measurement work (such as dyno tests) or coating processes, the regular processing time may be extended. Of course, we will inform you in good time and keep you up to date throughout the entire process.

If a defect is found in your component, we will inform you immediately. Our team will create a detailed error analysis and provide you with a transparent overview of the necessary and possible repair measures. We will explain exactly which components are affected, what work needs to be carried out and what the costs will be. We will only start the repair after you have given your approval.

We offer you a 6-month guarantee on the tightness of the components we maintain and also a 6-month guarantee on the quality of the work carried out. If a problem arises during this time, we will of course be at your side and examine the case carefully. Our goal is to offer you maximum security and satisfaction with our service. Please note that the guarantee only applies if the product is used properly.

Yes, the manufacturer's warranty remains intact. We carry out our service with the utmost care and expertise to ensure that your product continues to meet the manufacturer's specifications. We use original spare parts and work exactly according to the manufacturer's specifications and recommendations. This means you can be sure that the quality and functionality of your component remains fully guaranteed.

We offer a variety of payment options for our products. However, for a service, payment by invoice is the only option. This is because the final cost of a service can vary, e.g. due to additional spare parts, required repairs or other unforeseen work. After the service has been completed, you will receive an invoice with a detailed list of the services performed and the costs. This way, we can keep track of everything together and guarantee full price transparency.

Once the work is complete, we will send you an invoice by email. You must pay this within two weeks. Your chassis will be on its way back to you at the same time.

We attach great importance to a smooth and secure processing, both for outbound and return shipments. Please note the following steps:

1. Safe packaging: Pack your components carefully so that they are not damaged during transport. We recommend sturdy boxes and suitable cushioning material such as bubble wrap. Please avoid polystyrene, damaged boxes or self-made constructions as these do not offer sufficient protection.

2. Important note for forks: If you send a fork, make sure that it is not packed in a compressed manner. If it arrives compressed and no longer fits into the original box for return shipping, a packaging fee for a new box will apply.

3. Return shipping: As soon as the service is completed, we will send your components back to you safely and well packaged. We generally do not send forks compressed to avoid damage.

If you are unsure how best to package your component or have questions about the shipping process, please contact us - we will be happy to provide you with helpful tips.

We carry out every service with the utmost care and expertise. Our service team personally guarantees that your components are returned to you in the best possible condition. However, despite our experience, we can still make mistakes. If you have reason to complain or are not satisfied with the result, please contact us immediately. Describe your problem to us and send us your spring element again. We will examine the matter thoroughly, find the cause and take care of a quick and professional repair. Our goal is to solve every problem to your complete satisfaction, because your trust is important to us!